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Boosting Customer Satisfaction with Remote IT

Remote Support

Enhancing Client Satisfaction and Loyalty through Remote IT Support

Remote IT support has become a crucial factor in elevating customer service standards. This modern approach goes beyond traditional methods, integrating video meetings and simultaneous remote support sessions, bringing efficiency and convenience to IT assistance.

Seamless Integration of Video Meetings with Remote Support

Combining video meetings with remote IT support sessions is a game-changer. This dual approach allows for real-time visual and verbal communication, making understanding and resolving complex issues easier. Clients can share their screens, show their problems, and receive immediate guidance. This interactive method fosters a more personal connection, enhancing the overall support experience.

The Convenience of Not Leaving Your Desk

One of the most significant advantages of this integrated approach is eliminating the need for on-site visits. Clients no longer have to wait for a technician to travel to their location, saving valuable time. This convenience is particularly beneficial for urgent issues, where every minute of downtime can substantially impact business operations.

Saving Time and Money

By reducing the need for on-site visits, remote IT support with integrated video calls also leads to considerable cost savings. There are no travel expenses or time lost in transit, making IT support more economical for the service provider and the client. This efficiency translates into lower operational costs and increased productivity, as employees can quickly return to work with minimal disruption.

Enhanced Problem-Solving and Collaboration

The combination of video and remote support enhances problem-solving capabilities. Technicians can visually assess the situation, guide clients through troubleshooting steps, and implement solutions more effectively. This collaborative approach speeds up the resolution process and provides an educational experience for clients, increasing their understanding of the systems they use.

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Remote IT Solutions for Startups

Startup Business Growth

Essential IT Solutions for Startup Success

Startups often grapple with finding the right balance in their IT support structure, needing to be economical yet scalable and innovative. Remote IT solutions, including facets of Managed IT Support, provide an optimal blend of these elements. These services ensure essential support at a fraction of the cost of in-house teams, with the advantage of Managed IT Support's proactive approach. This combination is crucial for startups, offering a tailored IT strategy that evolves with their growth, laying down a solid and scalable technological foundation.

For startups, the choice of remote IT solutions is a strategic one. Allowing them to allocate resources more effectively, focusing on core business activities and innovation. Within this framework, Managed IT Support plays a pivotal role, delivering comprehensive IT management that is both cost-effective and adaptable. It equips startups with the tools to navigate the competitive business environment and prepares them for future challenges.



Crucial IT Considerations for Startup Ventures

Economical and Effective IT Solutions

Budget constraints are a significant consideration for startups, making economical IT solutions essential. Remote IT solutions, supplemented by aspects of Managed IT Support, provide an affordable alternative to traditional in-house IT structures. They ensure access to a wide range of IT expertise at a cost-effective rate, saving money while providing the technological agility required in the startup world.

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Outsourcing Remote IT Support: Pros and Cons

The Role of Outsourcing in IT Support

IT support, outsourcing, particularly to remote locations like India, has become an increasingly prevalent strategy for businesses. At COR Solutions, while we maintain certain critical IT functions in-house, we recognise the value of outsourcing for other aspects such as programming and web development. This blog aims to dissect the advantages and drawbacks of outsourcing remote IT support, offering insights to help businesses make informed decisions.

Outsourcing IT support involves navigating a complex landscape of benefits and challenges. For companies like ours, where stringent security procedures are paramount, the decision to outsource is made with careful consideration. We'll explore how strategic outsourcing complements our in-house capabilities, especially in areas where security is less of a concern.

Pros of Outsourcing Remote IT Support

Access to Global Talent and Cost-Effectiveness

Outsourcing IT support, particularly to countries like India, provides access to a vast pool of skilled professionals. This global talent can bring innovative solutions and specialized skills to the table, often at a more cost-effective rate than local hiring. For businesses, this means access to high-quality services without the significant overhead of in-house teams.

Additionally, outsourcing allows for flexibility in scaling operations up or down based on the current needs of the business, without the commitment of long-term contracts or the complexities of hiring and training new staff.

Focus on Core Business Functions

By outsourcing non-core IT functions like web development, businesses can focus more on their core competencies. This strategic division of labor allows in-house teams to concentrate on the aspects of IT that require direct control and stringent security measures, while outsourced teams handle other tasks.

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Future Trends in Remote IT Support

Future IT Trends and AI

The field of remote IT support is undergoing a pivotal transformation. As we progress into the digital age, there is a noticeable shift from traditional hardware maintenance to a focus on cloud-based services. This evolution reflects the changing needs of businesses in a connected world.

The trend towards cloud platforms is not just a fleeting change but a fundamental shift in how IT services are delivered and managed. Remote IT support teams adapt their strategies and tools to align better with this new focus. This evolution ensures they can provide the effective and innovative support that modern businesses require.

Transition to Cloud Platforms

Businesses increasingly rely on cloud platforms, prompting a shift in remote IT support strategies. A growing preference marks this transition for cloud-based solutions over traditional on-premise systems. IT support teams are now focusing more on helping clients integrate with cloud services, ensuring seamless migrations and efficient use of cloud resources.

As this trend continues, the role of remote IT support becomes more integral in managing and optimising cloud platforms. This includes providing expertise in various cloud services, troubleshooting cloud-specific issues, and helping businesses leverage the full potential of their cloud investments.

Security in Cloud-Based Environments

Security concerns have come to the forefront with the rise of cloud computing. Remote IT support now emphasises securing cloud environments, addressing unique challenges that come with online data storage and processing. This includes implementing advanced security measures and protocols to protect sensitive data from cyber threats.

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Remote IT Support for Various Industries

Remote IT Support for Various Industries

Navigating Industry-Specific IT Demands with Remote Support

Different industries have distinct IT challenges, highlighting the need for tailored remote IT support. This article examines how versatile IT solutions can effectively meet the unique demands of various sectors, demonstrating the essential role of remote IT services.

Customising IT support to align with the particular demands of each industry not only ensures operational efficiency but also reinforces data security. This approach is crucial in today’s interconnected business environment, where each sector’s specific requirements must be met with precision and expertise.

Healthcare Sector Technical Support

The healthcare industry's focus is on maintaining data security and adhering to stringent regulatory standards. Remote IT support for healthcare typically encompasses secure data management and reliable systems for handling sensitive patient information.

IT support in healthcare is critical for ensuring both security and compliance with health regulations. This includes network security strategies and data protection protocols to safeguard patient information.

Retail and E-Commerce Managed IT Services

In retail and e-commerce, ensuring seamless operation of online platforms and protecting customer data is essential. Effective remote IT support here involves continuous monitoring of e-commerce platforms and swift resolution of technical issues.

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How to Scale Remote IT Support

How to Scale Remote IT Support


Scaling remote IT support is crucial for businesses. This involves augmenting the team and integrating sophisticated tools, enhancing operational efficiency, and aligning with business strategies.

Strategic Planning and Capacity Building

Effective scaling starts with assessing current IT support infrastructure, analysing support request patterns, and identifying inefficiencies. Develop a scalable, flexible IT support strategy incorporating emerging technologies to boost remote support capabilities. This strategy should align with long-term business objectives and focus on creating the ultimate virtual customer experience (CX).

Technology Integration and Tool Utilisation

Select advanced remote support tools for faster issue resolution and efficient monitoring. Remote control tools, for instance, are essential for modern support needs​​. Embrace automation and AI to streamline tasks and improve response times. Security, including User Account Control (UAC), is vital for connected device support​​. For unconnected devices, video support solutions can be effective​​.

Workforce Management and Training

A well-trained IT support team is essential. Regular training sessions keep the team updated with the latest technologies. Efficient workforce management might involve hiring more staff or optimising shift schedules for increased demand. Ensuring devices are up-to-date is a significant challenge for remote workers, requiring a solid plan for remote employees to update their devices without causing work delays​​.

Quality Assurance and Customer Experience

Implement robust quality monitoring processes and gather user feedback for continuous improvement. Prioritise customer satisfaction and incorporate tools for co-browsing to offer a more personalised online customer experience, as online interactions, like in financial services, have spiked in demand​​.

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Analysing the Costs of Remote IT Support

remote support cost analysis

Understanding the Cost Implications

When considering the shift to remote IT support, it's crucial to understand the various cost implications. This analysis dissects and explains the different cost factors businesses must consider. From initial setup costs, including software, hardware, and initial configuration, to ongoing maintenance costs for software updates, security measures, and support staff, every aspect plays a vital role in the overall financial picture. By comprehending these costs, businesses can make informed decisions about adopting this model.

Additionally, incidental costs which arise in addressing specific issues or emergencies must be factored into the budget. Understanding these expenses provides a comprehensive view, enabling businesses to prepare for expected and unexpected financial requirements. This preparation is vital to managing the financial aspects of remote IT support effectively.

Comparing Costs with Traditional IT Support

Traditional in-house IT support often incurs higher overheads. These include salaries for IT staff, the physical space needed to house them, and the cost of maintaining on-site equipment. When comparing these with the costs of remote IT support, it's evident that remote IT support can offer significant savings. This expense reduction comes mainly from the decreased need for physical resources and in-house personnel.

Businesses need to evaluate the return on investment when considering remote IT support. This model doesn't just offer direct cost savings; it also leads to improved efficiency, reduced downtime, and scalability benefits. These factors contribute to a higher overall return on investment, making remote IT support a financially sound choice for many organisations.

Expert Insights from COR Solutions

As experts in remote IT support, we at COR Solutions provide a detailed analysis of its cost-effectiveness. Our experience and knowledge in this area are invaluable for businesses deliberating over their IT strategy. We can help you understand the immediate financial implications and the long-term benefits and savings associated with remote IT support.

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Remote IT Support Software: A Comprehensive Review

Which RMM is best?

Selecting the Right Software: N-able N-sight RMM, Ninja RMM, Teamviewer: Choosing the appropriate remote IT support software is a critical decision for businesses. This review closely examines three leading solutions: N-able RMM, Ninja RMM, and Teamviewer. Each offers unique features and capabilities, making them suitable for various business needs. N-able RMM is recognised for its user-friendly interface and comprehensive functionality, ideal for those prioritising ease of use. Ninja RMM stands out with its customisation options and scalability, catering to businesses planning for growth. Teamviewer, known for its robust security and reliability, addresses the essential need for IT software security in remote operations.

Assessing Features, Compatibility, and Security

The evaluation of these software solutions focuses on essential factors such as ease of use, compatibility with different systems, and scalability. It's crucial to understand how each software integrates with existing IT infrastructures, ensuring seamless operation and minimal disruption. N-able RMM, Ninja RMM, and Teamviewer are scrutinised for their adaptability to various business environments and their capacity to meet evolving needs.

Security is a paramount concern in remote IT support software. This review pays special attention to the security features of each solution, including encryption and secure data transmission. N-able RMM, Ninja RMM, and Teamviewer each offer robust security measures, ensuring the protection of sensitive data in remote work scenarios.

Cost-Effectiveness and Expert Recommendations

For many businesses, especially small and medium-sized enterprises, finding cost-effective IT solutions is vital. This review provides a thorough cost-benefit analysis of N-able RMM, Ninja RMM, and Teamviewer, helping businesses understand the financial implications of each option. The goal is to assist businesses in choosing a software solution that offers the best value for money without compromising on quality or security.

Leveraging our expertise in remote IT support, we offer informed opinions on each software solution. Our insights aim to guide businesses towards making decisions that best suit their specific operational needs and financial constraints. This review is a valuable tool for businesses in the process of software evaluation, ensuring they select a solution that is not only financially sensible but also efficient and secure.

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Building a Remote IT Support Team

Identifying Key Roles and Skills: Building a remote IT support team at COR Solutions starts with identifying essential roles and skills. The focus is on technical knowledge, problem-solving acumen, and superior communication abilities. Our strategy is to combine diverse talents, ensuring the team can tackle various IT challenges effectively.

In our recruitment, we look for individuals who have the technical know-how and demonstrate adaptability and a collaborative mindset. This approach ensures that our team is technically proficient and capable of working cohesively in a remote environment.

Effective Recruitment and Selection

Recruiting the right individuals is critical for a robust remote IT team. COR Solutions employs a comprehensive selection process, assessing technical skills and compatibility with our company culture and values. It's not just about finding the right skills; it's about finding the right people who can contribute positively to our team dynamics.

Our recruitment strategy includes rigorous interviews and practical assessments. We aim to understand how candidates handle real-world scenarios, ensuring they are technically capable and able to deliver under pressure and in a remote setting.

Training and Development

Investing in training and development is fundamental for any remote IT support team. At COR Solutions, we provide regular training sessions and upskilling opportunities. This ensures our team stays abreast of technological advancements and industry practices.

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Cybersecurity in Remote IT Environments


The Growing Need for Robust Cybersecurity: In the current landscape of remote work and digital operations, cybersecurity in remote IT environments has become more crucial than ever for UK businesses. This shift towards remote IT has transformed how we work and significantly increased the potential for cyber threats. With a surge in online interactions and data exchanges, businesses now face an escalated risk of cyber-attacks, making the implementation of robust cybersecurity measures an indispensable part of their operations.

Developing a Secure Remote IT Framework

In establishing a secure remote IT environment, several critical steps are imperative. The process begins with a comprehensive risk assessment, aimed at pinpointing potential security risks and vulnerabilities within your current IT infrastructure. Once these risks are identified, the implementation of robust security protocols becomes essential. This encompasses not only the deployment of firewalls and antivirus software but also extends to the integration of sophisticated routers like the UniFi UDM Pro, which play a pivotal role in network security. These routers, with advanced security features, act as the first line of defence against unauthorised access and cyber threats, making them an integral part of a secure IT setup. In addition, the system's resilience is further bolstered through regular security updates and efficient patch management, ensuring all systems and software are up-to-date. This approach not only mitigates vulnerabilities but also enhances the overall security of the remote IT environment.

COR Solutions: A Commitment to Security

At COR Solutions, we are deeply committed to the security of remote IT environments. Recognising the complexities and evolving nature of cybersecurity, we employ cutting-edge security measures and continuously refine our strategies to stay ahead of emerging threats. Our approach is not just about implementing technology but also about understanding and adapting to the ever-changing cybersecurity landscape.

Employee Training and Awareness

A key aspect of our cybersecurity strategy is empowering staff through knowledge. One of the most effective defences against cyber threats is a well-informed team. To this end, we provide regular training and updates to ensure all employees are aware of the best cybersecurity practices and potential risks. This proactive approach to employee education helps create a more secure and vigilant organisational culture.

Continuous Monitoring and Incident Response

Another cornerstone of our cybersecurity approach is continuous monitoring and a robust incident response plan. Our dedicated team is equipped with the tools and expertise to promptly detect and respond to security incidents. This proactive stance ensures that any potential threats are identified and addressed swiftly, minimising the possibility of damage and maintaining the integrity of our client's IT environments.

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Implementing a Remote IT Support System

At COR Solutions, we excel in providing bespoke Remote IT Support specifically designed for the unique needs of small to medium-sized businesses (SMBs). Utilising N-Ables N-sight RMM, a leader in remote support technology, we offer a service that's both efficient and comprehensively tailored to the intricacies of SMB IT requirements.

Bespoke Deployment for SMBs

Recognising the diverse IT demands of SMBs, our deployment of N-Able is flexible and customised. We provide two installation options: a swift remote setup for seamless integration and an on-site installation by our friendly Tech Guys and Girls for a more personalised approach. This flexibility ensures that our remote IT support system aligns perfectly with your business's operational needs. Once N-Able is integrated, it empowers us to deliver superior IT support, effectively managing and troubleshooting your IT systems. Its user-friendly interface ensures prompt and efficient support, bolstering the productivity of your business and minimising disruptions.

Advanced Remote Monitoring for Managed IT Service

N-Able's remote monitoring capability is a core component of our Managed IT Services, offering a transformative solution for SMBs. We proactively monitor an extensive range of devices including computers, servers, routers, and printers. This broad scope of monitoring is fundamental in maintaining uninterrupted uptime and smooth operation of your IT systems. Such comprehensive oversight is essential for sustaining business continuity in today's fast-paced digital environment.

Our Managed IT Services go beyond mere problem-solving; we focus on preventing issues before they arise. This proactive stance in remote monitoring allows us to swiftly identify and rectify potential disruptions, thereby keeping your business operations resilient and agile. By integrating these services into your IT strategy, we provide a robust safety net, ensuring your technology infrastructure is always performing optimally and securely.

Enhanced Security Measures for SMBs

Security is a critical aspect of our remote IT support services. We implement robust security measures, including Multi-Factor Authentication (MFA) and detailed IP logging for each technician included reports on tasks performed. This ensures a secure remote support environment, providing peace of mind and aligning with industry best practices, crucial for safeguarding your business against emerging cyber threats.

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Remote IT for Small Businesses

The landscape of IT support for small businesses has been dramatically reshaped by the advent of remote IT services. This shift not only offers a cost-effective solution but also ensures higher efficiency and scalability, which are crucial for growing businesses.

Understanding the Unique Needs of Small Businesses

Small businesses have unique IT needs. They require solutions that are scalable, affordable, and efficient. At COR Solutions, we understand these requirements and tailor our remote IT support services to meet the specific needs of small businesses.

Cost-Effective IT Support

One of the significant advantages of remote IT for small businesses is cost-effectiveness. By leveraging remote support, small businesses can access high-quality IT services without the need for a large in-house IT team, thereby reducing overhead costs.

Enhanced Efficiency and Flexibility

Remote IT support provides small businesses with the flexibility and efficiency they need. Our remote IT services ensure quick response times and minimal disruption, enabling businesses to stay agile and responsive.

Scalability to Grow with Your Business

As small businesses grow, their IT needs evolve. Our remote IT solutions are designed to be scalable, ensuring that as your business grows, your IT support can grow with it.

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Evolution of Remote IT Support

In the ever-evolving landscape of information technology, the journey of remote IT support stands out as a testament to innovation and adaptation. From its nascent stages to its current advanced form, remote IT support has not only transformed how services are delivered but also redefined the efficiency and reach of tech support.

The Dawn of IT Support: A Hands-On Approach

The initial phase of IT support was marked by in-person, hands-on assistance. Technicians would travel to locations, offering direct, physical solutions to hardware and software issues. This era, while limited by logistics, laid the crucial groundwork for future advancements.

The Digital Revolution: Birth of Remote Support

The advent of the internet and remote technology marked a significant milestone. Remote IT support emerged, allowing technicians to offer support from afar, reducing response times and increasing efficiency.

COR Solutions: At the Forefront of Innovation

At COR Solutions, we've been pioneers in embracing and advancing remote IT support. Our approach has always been to leverage the latest technologies to provide responsive, effective solutions to our UK clientele.

The Present and Future: AI and Proactive Support

Today, remote IT support is defined by sophisticated tools like AI diagnostics and predictive maintenance. At COR Solutions, we're not just keeping pace; we're setting the standard, with proactive strategies that foresee and address issues before they escalate.

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Remote IT Troubleshooting Best Practices

Efficient troubleshooting is a cornerstone of effective remote IT support. It requires not only technical knowledge but also a strategic approach. This article explores the best practices in remote IT troubleshooting, a domain where COR Solutions excels.

Structured Problem-Solving Approach

A methodical approach to troubleshooting ensures that problems are identified and resolved effectively. At COR Solutions, we follow a structured process that includes thorough issue assessment, step-by-step diagnosis, and systematic resolution.

Leveraging Advanced Diagnostic Tools

Utilising advanced diagnostic tools is crucial for quick and accurate problem identification. We employ sophisticated tools to diagnose and address issues in real-time remotely.

Clear Communication and Documentation

Effective communication with clients during the troubleshooting process is vital. We ensure that our clients are well informed at every step. Additionally, detailed documentation of the troubleshooting process is maintained for transparency and future reference.

Proactive Maintenance and Monitoring

Proactive measures can prevent many issues from arising. Our approach includes regularly monitoring and maintaining IT systems to identify and resolve potential problems before they escalate.

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Tackling Challenges in Remote IT Support

Remote IT support, while incredibly efficient and powerful, comes with its own set of unique challenges. From technical hurdles to communication barriers, these challenges require innovative solutions and a proactive approach to ensure seamless IT support.

Navigating Technical Limitations

One of the primary challenges in remote IT support is overcoming technical limitations, such as internet connectivity issues or hardware constraints. At COR Solutions, we employ a range of diagnostic tools and techniques to address these issues effectively, ensuring consistent support regardless of technical barriers.

Effective Communication: Bridging the Distance

Effective communication is key in remote support. We utilise advanced communication tools and clear, concise language to ensure that our clients are fully informed and comfortable with every step of the support process.

Security Concerns: A Proactive Approach

Security is a paramount concern in remote IT support. At COR Solutions, we adopt a proactive stance on security, employing the latest cybersecurity measures to protect data and systems from any potential threats.

Customised Solutions for Diverse Needs

Every business has unique IT needs. We focus on customising our remote support solutions to align with each client's specific requirements, ensuring a personalised and effective service.

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Essential Tools for Remote IT Management

In the realm of remote IT support, the right tools are not just an add-on; they are the backbone of efficient and effective service. As businesses increasingly shift to remote operations, the need for robust IT management tools has never been more critical.

The Toolbox of Today: Software and Solutions

Today's IT landscape demands a toolbox filled with versatile, reliable software and solutions. From remote desktop applications to cloud-based management platforms, these tools empower IT professionals to diagnose, troubleshoot, and resolve issues remotely.

COR Solutions: Utilising Cutting-Edge Tools

At COR Solutions, our approach is grounded in using the best tools in the industry. Our arsenal includes advanced remote monitoring and management (RMM) software, ensuring we can proactively manage and support our clients' IT infrastructure.

Cloud Computing: The Game Changer

The advent of cloud computing has revolutionised remote IT management. It provides scalability, flexibility, and access to resources on demand. Our cloud management strategies at COR Solutions are designed to maximise these benefits for our clients.

Security: A Top Priority

In the world of remote IT, security cannot be an afterthought. We prioritise secure connections and robust cybersecurity measures, ensuring that our remote support is effective and secure.

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How to Create a Local User Account on Windows 11: Bypass Microsoft Sign-In

How to Set Up a Local User Account on Windows 11 Using CMD IntroductionWindows 11 has arrived with a host of new features, a sleek interface, and enhanced performance. However, what if you're someone who prefers to keep it old school with a local user account? Fear not! This guide will show you how to bypass the need for a Microsoft account during ...

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Managed Service Provider (MSP) vs Business ICT Management Service: What's the Difference?

As a business owner, keeping up with the ever-changing world of technology can be daunting. You may have heard of Managed Service Providers (MSPs) and Business ICT Management Services, but what's the difference? MSPs: Keeping Your Systems Running Smoothly MSPs are your go-to team for managing your IT infrastructure. They handle everything from hard...

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Keep Your Old Computer Running Like New with an SSD Upgrade for Windows/Mac

So, you're sitting there with an older machine, wondering if it's time to upgrade to a brand-spanking new one. Or maybe you're eyeing up the newer machines with envy, but you just can't justify the expense right now. The good news is you may not need to fork out for a new machine just yet.One way to give your trusty old computer a new lease of life...

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Clicking Hard Drive?

Why is my hard drive making a clicking noise?
   You're listening intently to your computer and you can hear the dreaded clicking noise.  Unfortunately, this means that your hard drive has a bad or failed part inside of it. Think of a record player and you will be able to visualise your internal hard drive.  The a...

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