Privacy Policy

1. Introduction

COR Solutions Services Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered in England and Wales (Company No. 15027891) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

COR Solutions Services Ltd is the data controller responsible for your personal data.

3. Information We Collect

We may collect the following types of personal data:

• Identity Data: Name, title, company name
• Contact Data: Email address, telephone numbers, postal address
• Technical Data: IP address, browser type and version, time zone setting, operating system
• Usage Data: Information about how you use our website and services
• Communication Data: Records of correspondence and communications with us

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our I.T. support and web development services
• To respond to your enquiries and provide customer support
• To send you service updates and technical notices
• To improve our website and services
• To comply with legal obligations
• To protect our legitimate business interests

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary for the performance of a contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing necessary to comply with legal requirements
• Consent: Where you have given specific consent for marketing communications

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically, we retain client records for 6 years after the end of our business relationship.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at enquiries[at]corsolutions[dot]co.uk.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

9. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except as necessary to provide our services (e.g., trusted service providers) or as required by law. Any third parties we work with are required to maintain the confidentiality and security of your data.

10. Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.